What happens if someone steals my cart?

When you call us, we will look up the serial number of your container. We request that you check your neighbourhood because sometimes your container can get mixed up with other containers close by. On occasion, our customers will find their container down the street or alley, so it’s a good idea to look for the container.  We do not replace stolen purchased carts.

If you are renting the container from us and cannot find it, you should then call your local police and file a report.  Reports can be filed over the phone and online depending on where you live. DO NOT CALL 911!  After filing the report, call us with the report number, and we will deliver a replacement container.  A deductible will apply based on the age of the rental cart.

Windsor Residents

• Windsor and Amherstburg residents can call the non emergency reporting line at 519-258-6111 or report online at https://windsorpolice.ca/services/reporting/online/theft-damage

Essex County Residents

• Residents serviced by OPP can call 888-310-1122 or report online at https://www.opp.ca/index.php?id=132
• Residents service by LaSalle Police can call 519-969-5210 or report online at https://www.lasalle.ca/living-in-lasalle/lasalle-police-service/online-reporting/