Please help us by using one of the following forms to submit information or service request. This lets us address matters in the order they were received and centralizes all activity in one location.

  • Pre-Authorized Bank Debit (PAD)
    Pre-authorized Payment is a convenient way to automatically pay your bills from your chequing account. This form provides account information in place of a voided cheque and is used when arranging for direct deposits or pre-authorized payments. Simply complete this form and submit it.
  • Pre-Authorized Credit Card Payments
    Pre-authorized Payment is a convenient way to automatically pay your bills with your credit card. This form provides account information and is used when arranging pre-authorized payments. Simply complete this form and submit it.
  • Update My Rental Information
    Best way to notify us of changes to your information such as phone numbers and email address changes.
  • Report a Cart Damaged by Contractor when Picking Up Waste or Recycles
    If you are renting a cart from Herby Curby it is your responsibility to notify us if a cart is damaged.
  • Report a Stolen Cart
    You need to file a police report before submitting this form.
  • Request Repair Service
    Have a broken lid, wheel or other issues? Let us know so that we can repair it and prevent problems with pickup services.
  • Cancel My Rental
    Even though we hate to see you go, we try to make the process as simple and easy as possible.
  • Submit a Warranty Claim
    It helps if you have the serial number of the cart available.
  • General Customer Service Request
    Don’t see your issue above? Then use this form to submit your request.